| Recurring |
one_organization, multiple_organization |
(a) The software failure incident related to Apple Music playing the wrong songs due to tagging issues has happened within the same organization before. The incident was reported where users complained that Apple Music was unable to distinguish between different versions of songs and sometimes played the wrong songs due to incorrect or misspelled tags [51054].
(b) The software failure incident of playing the wrong songs due to tagging issues has also been reported by users of other music streaming services. For example, a Reddit user mentioned that live albums were being played as studio versions on Tidal [51054]. This indicates that similar incidents of incorrect song playback due to tagging issues have occurred in multiple organizations providing music streaming services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase is evident in the case of Apple Music. Users have reported complaints that the streaming service is playing the wrong songs due to the service's inability to distinguish between different versions of a song and sometimes not playing a song at all if it's tagged incorrectly. This issue is attributed to how Apple Music relies on tagging to describe a song's title and artist, leading to mix-ups and incorrect matches [51054].
(b) The software failure incident related to the operation phase is highlighted by users complaining that Apple Music is kicking them out periodically and is difficult to use. Users have taken to Twitter to express their frustrations with the service, indicating issues with the operation or usability of the system [51054]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to Apple Music playing the wrong songs can be categorized as within_system. The issue was attributed to how Apple Music relies on tagging to describe a song's title and artist, leading to mix-ups between different versions of songs and incorrect matches [51054]. The failure was internal to the system's design and implementation, specifically related to the reliance on simple tags for song identification rather than using more advanced techniques like acoustic fingerprinting, which could have prevented the incorrect song plays. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
The software failure incident reported in the articles is related to Apple Music playing the wrong songs for users. Users have complained that the service is unable to distinguish between single, live, and acoustic versions of a song, and sometimes won't play a song at all if it's tagged incorrectly. This issue is attributed to how Apple Music relies on tagging to describe a song's title and artist, rather than using acoustic fingerprinting like iTunes Match does [51054].
(b) The software failure incident occurring due to human actions:
The software failure incident with Apple Music playing the wrong songs is primarily attributed to the way the service relies on tagging to describe songs, which is a decision made by the developers or designers of the software. Users have reported issues where live albums are played as studio versions, album art is mismatched, and wrong songs are heard, indicating a flaw in the tagging system implemented by Apple Music [51054]. |
| Dimension (Hardware/Software) |
software |
(a) The articles do not provide information about a software failure incident occurring due to contributing factors originating in hardware.
(b) The software failure incident reported in the articles is related to software issues. Users of Apple Music have complained that the streaming service is playing the wrong songs due to the software's inability to distinguish between different versions of a song and sometimes not playing a song at all if it's tagged incorrectly. The problem is attributed to how Apple Music relies on tagging to describe a song's title and artist, leading to mix-ups and incorrect matches [51054]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident reported in the articles is non-malicious. Users were experiencing issues with Apple Music playing the wrong songs or versions of songs due to the service's reliance on tagging to describe a song's title and artist. This led to confusion and frustration among users as the service struggled to distinguish between different versions of songs or albums [51054]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The intent of the software failure incident was poor_decisions. The incident with Apple Music's software failure was attributed to the decision to rely on simple tags for song identification instead of using more advanced techniques like acoustic fingerprinting. This led to issues where the service couldn't distinguish between different versions of songs, resulting in users receiving the wrong songs or versions of songs [51054]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident related to development incompetence is evident in the Apple Music service. Users have complained that the service is playing the wrong songs, unable to distinguish between different versions of a song, and sometimes not playing a song at all if it's tagged incorrectly. This issue is attributed to how Apple Music relies on tagging to describe a song's title and artist, leading to mix-ups and incorrect matches [51054].
(b) The software failure incident related to accidental factors is seen in the reliance of Apple Music on simple tags (metadata) to describe tracks, which can result in incorrect or misspelled information. Unlike iTunes Match, which uses acoustic fingerprinting to analyze and match songs correctly, Apple Music's reliance on tags can lead to mismatches and incorrect identifications of songs, such as live albums being played as studio versions [51054]. |
| Duration |
temporary |
(a) The software failure incident related to Apple Music playing the wrong songs seems to be a permanent issue. Users have complained that the service is unable to distinguish between different versions of a song and sometimes won't play a song at all if it's tagged incorrectly [51054]. The problem lies in how Apple Music relies on tagging to describe a song's title and artist, leading to mix-ups and incorrect matches [51054].
(b) The temporary aspect of the software failure incident could be seen in the fact that users were complaining about the issue shortly after the launch of Apple Music, indicating that it was a problem introduced by certain circumstances rather than being a long-standing issue [51054]. Additionally, the article mentions that the service was struggling to spot differences between different song versions and albums, indicating a specific issue with the matching algorithm rather than a fundamental flaw in the software [51054]. |
| Behaviour |
omission, value, other |
(a) crash: The software failure incident reported in the articles does not specifically mention a crash where the system loses state and does not perform any of its intended functions.
(b) omission: The incident involves the software omitting to perform its intended functions at instances. Users complained that Apple Music was playing the wrong songs, unable to distinguish between different versions of a song, and sometimes not playing a song at all if it was tagged incorrectly [51054].
(c) timing: The articles do not mention any issues related to the timing of the system performing its intended functions.
(d) value: The failure of the software incident is related to the system performing its intended functions incorrectly. Users reported that Apple Music was mixing up songs, replacing live versions with album versions, and not matching songs correctly due to reliance on simple tags for song identification instead of using acoustic fingerprinting [51054].
(e) byzantine: The incident does not exhibit behavior indicative of a byzantine failure where the system behaves erroneously with inconsistent responses and interactions.
(f) other: The other behavior exhibited in this software failure incident is the inability of the system to accurately identify and match songs due to reliance on tagging rather than using more advanced techniques like acoustic fingerprinting, leading to incorrect song plays and mismatches [51054]. |