| Recurring |
one_organization, multiple_organization |
(a) The software failure incident having happened again at one_organization:
- The company Boomerang Systems, which built the two unsuccessful South Florida garages, declared bankruptcy and announced voluntary liquidation of its assets [53155].
- Boomerang Systems had seven robotic parking projects, and one of the garages built for 139 cars on Collins Avenue sat unused for five years due to software and hardware issues [53155].
(b) The software failure incident having happened again at multiple_organization:
- The article mentions other attempts at self-parking garages around the country facing embarrassing software and hardware mishaps [53155].
- Instances of failures in automated parking garages were reported in different locations such as New Jersey and Maryland, indicating a broader issue with the technology implementation [53155]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where it mentions that the automated parking garages in South Florida faced spectacular debacles due to errors in design and attempts to duplicate foreign successes without understanding the differences in design that can make or break a project [53155]. The article highlights that some garages designed to park and deliver cars quickly ended up bringing back the wrong cars, trapping vehicles, taking too long, and even damaging automobiles due to design flaws in the automated systems.
(b) The software failure incident related to the operation phase is evident in the article where it describes how drivers, unaccustomed to the technology, contributed to errors in the operation of the automated parking garages. For example, drivers walking away without pushing a button to tell the garage to park their car caused jams in the system for everyone else, leading to delays and inefficiencies in the operation of the automated parking systems [53155]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident described in the articles is primarily within_system. The failure of the automated robotic parking garages in South Florida was attributed to malfunctions, faulty machinery, errors in design, and software and hardware mishaps within the system itself. The incidents involved cars being smashed, machinery falling several stories, vehicles getting stuck, wrong cars being retrieved, and long delays in returning cars to customers. These issues were a result of problems with the automated parking technology and the inability of the system to handle the traffic efficiently [53155]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
The articles describe a software failure incident related to automated robotic parking garages where malfunctions led to cars being smashed, faulty machinery falling several stories to the ground, vehicles getting stuck for long periods, and the garage not being ready for public use [53155]. These failures were attributed to errors in the automated system itself, such as the garage not being able to handle the traffic efficiently, cars being returned in longer times than expected, and the system getting jammed when users did not follow the correct procedures [53155].
(b) The software failure incident occurring due to human actions:
The articles also mention human actions contributing to the software failure incident in the context of drivers not being accustomed to the technology, which led to delays and errors in the automated parking process [53155]. Additionally, some garage builders tried to replicate foreign successes without understanding the differences in design that could impact the project's success, leading to embarrassing software and hardware mishaps [53155]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident occurring due to hardware:
- The article mentions incidents where faulty machinery in the automated robotic parking garage fell several stories to the ground, leading to malfunctions and cars being smashed [53155].
- In Hoboken, N.J., a Cadillac plunged six stories, and a Jeep dropped four stories due to hardware failures in a robotic garage [53155].
(b) The software failure incident occurring due to software:
- The article discusses how some automated parking garages in the U.S. faced embarrassing software and hardware mishaps, leading to issues like bringing back the wrong cars, trapping vehicles, and damaging automobiles [53155].
- It is mentioned that the garage on Collins Avenue in South Florida faced software-related problems, with test runs showing that the garage takes about seven minutes to retrieve cars instead of the intended three minutes, and it can handle only 16 cars per hour instead of the planned 60 cars [53155]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The articles do not mention any malicious intent behind the software failure incident related to the robotic parking garages in South Florida. The failures were primarily attributed to technical issues, design flaws, and operational challenges rather than intentional harm to the system [53155].
(b) The software failure incidents related to the robotic parking garages in South Florida were categorized as non-malicious. The failures were a result of errors in design, hardware malfunctions, software glitches, and operational inefficiencies rather than any deliberate attempt to harm the system [53155]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions, accidental_decisions |
From the provided articles, the software failure incident related to the automated robotic parking garage in Miami Beach can be attributed to both poor decisions and accidental decisions.
1. Poor Decisions:
The incident highlights poor decisions made by garage builders who tried to duplicate foreign successes without understanding the differences in design that can make or break a project. This lack of understanding led to errors and mishaps in the automated parking system [53155].
The company that built the unsuccessful garages, Boomerang Systems, declared bankruptcy and voluntarily liquidated its assets, indicating financial mismanagement and poor decision-making [53155].
2. Accidental Decisions:
The article mentions that errors were common in the United States due to drivers being unaccustomed to the technology, indicating unintentional mistakes in implementing the automated parking system [53155].
The delays and malfunctions in the robotic garage resulted in cars being smashed, machinery falling several stories, and vehicles getting stuck, suggesting unintended consequences of the system's failures [53155]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident in the articles can be attributed to development incompetence. The automated robotic parking garage in Miami Beach experienced malfunctions, cars being smashed, faulty machinery falling several stories, vehicles getting stuck, and the garage not being ready for public use [53155]. The issues were a result of errors in the design and implementation of the automated parking system, indicating a lack of professional competence in ensuring the system's reliability and safety.
(b) Additionally, the failure can also be considered accidental as there were instances of cars being damaged, falling off platforms, and getting trapped due to software and hardware mishaps [53155]. These incidents were not intentional but occurred as a result of unexpected failures in the automated parking system. |
| Duration |
temporary |
The software failure incident related to the automated robotic parking garage in Miami Beach was more of a temporary nature. The malfunction lasted for hours, leading to cars being smashed, faulty machinery falling several stories to the ground, and vehicles getting stuck for extended periods, requiring garage operators to pay for customers' taxis [53155]. Additionally, the garage experienced delays, closures, and operational issues, such as bringing back the wrong cars, trapping vehicles, and damaging automobiles [53155]. These issues indicate a temporary software failure incident caused by specific circumstances rather than a permanent failure introduced by all circumstances. |
| Behaviour |
crash, omission, timing, value, other |
(a) crash: The software failure incident described in the articles can be categorized as a crash. The automated robotic parking garage experienced malfunctions that led to cars being smashed, faulty machinery falling several stories to the ground, and vehicles getting stuck for extended periods [53155].
(b) omission: The software failure incident can also be categorized as an omission. The garage failed to park cars correctly, leading to delays, cars being trapped, and the wrong cars being retrieved, omitting the intended function of efficient and accurate parking [53155].
(c) timing: The timing of the software failure incident can be considered a factor as well. The system was not able to deliver cars within the expected timeframe of three minutes, taking much longer, which caused inconvenience to users and created bottlenecks in the process [53155].
(d) value: The software failure incident can be attributed to a failure in value as well. The system did not perform its intended function of delivering cars correctly, resulting in damaged automobiles, cars dangling off platforms, and squashed in shafts, indicating incorrect performance [53155].
(e) byzantine: The software failure incident does not align with a byzantine failure, which involves inconsistent responses and interactions. The incident described in the articles primarily focuses on malfunctions, delays, and incorrect parking rather than erratic or inconsistent behavior [53155].
(f) other: The other behavior exhibited by the software failure incident is a failure in reliability and safety. The incident led to cars being smashed, machinery falling, vehicles getting stuck, and the need for manual intervention to park cars, highlighting a lack of reliability and safety in the system [53155]. |