Incident: Children's Mobile Apps Privacy Violation by Data Sharing with Advertisers

Published Date: 2012-12-10

Postmortem Analysis
Timeline 1. The software failure incident happened in December 2012.
System The system that failed in the software failure incident described in the news article is: 1. Lack of adequate oversight in the marketplace for mobile applications, particularly in apps geared towards children, leading to the unauthorized collection and sharing of personal information [54978].
Responsible Organization 1. Software companies that make cellphone apps [54978]
Impacted Organization 1. Children using cellphone apps [54978]
Software Causes 1. Lack of adequate oversight in the marketplace for mobile applications, allowing software companies to collect personal information from children's phones and share it with advertisers and data brokers [54978] 2. Failure of most apps designed for kids to inform parents about the types of data the app could gather and who could access it, indicating a lack of proper privacy protection measures in the software [54978] 3. Apps containing objectionable advertising or links to social media services where kids post personal information, highlighting potential software design flaws in terms of protecting children's privacy [54978] 4. Apps transmitting user's device identification to software companies, advertising networks, and data brokers without clear disclosure or consent, leading to potential privacy breaches [54978]
Non-software Causes 1. Lack of adequate oversight in the marketplace for mobile applications, particularly those geared towards children, by online stores operated by Apple and Google [54978]. 2. Failure of most apps designed for kids to inform parents about the types of data the app could gather and who could access it [54978]. 3. Presence of objectionable advertising and links to social media services in children's apps [54978]. 4. Insufficient transparency from app developers, advertising networks, and data brokers regarding how user data is collected and shared [54978].
Impacts 1. Personal information of children, including their physical location and phone numbers, was being collected and shared with advertisers and data brokers without parental consent, potentially leading to privacy violations [54978]. 2. Lack of transparency from app developers regarding the data being collected and shared, leading to a breach of trust with parents who were unaware of the extent of information being gathered [54978]. 3. Inappropriate advertising content, such as an online dating service ad in an app for children, indicating a failure in content moderation and suitability for the target audience [54978]. 4. Concerns raised about the systemic issue in the mobile app industry regarding privacy violations and the need for stricter regulations to protect children's online privacy [54978].
Preventions 1. Implementing strict privacy policies and guidelines for app developers to follow, ensuring that personal information of users, especially children, is not collected without explicit consent [54978]. 2. Conducting thorough security and privacy audits of mobile apps, especially those targeted towards children, to identify and rectify any potential data collection or sharing issues [54978]. 3. Enforcing stricter regulations and laws, such as amendments to the Children's Online Privacy Protection Act, to impose tougher online safeguards for children under 13 and hold app developers accountable for any privacy violations [54978].
Fixes 1. Strengthening security policies of mobile applications geared towards children to ensure the privacy of young consumers is adequately protected [54978]. 2. Implementing stricter regulations and laws, such as proposed changes to the Children's Online Privacy Protection Act, to impose tougher online safeguards for children under 13 [54978]. 3. Encouraging transparency and openness from app developers, advertisers, and data brokers regarding how personal data is collected, used, and shared [54978]. 4. Enforcing clear and easily accessible privacy policies for mobile applications, especially those targeting children, to inform parents about the types of data the app gathers and who can access it [54978].
References 1. Federal Trade Commission (FTC) [54978]

Software Taxonomy of Faults

Category Option Rationale
Recurring multiple_organization (a) The software failure incident related to privacy violations and data sharing by cellphone apps has not been specifically mentioned to have happened again within the same organization or with its products and services in the provided article [54978]. (b) The article [54978] highlights that the Federal Trade Commission (FTC) is investigating hundreds of cellphone apps geared towards children for secretly providing personal information of users to third-party groups. This indicates that similar incidents of privacy violations and data sharing may have occurred with multiple organizations or their products and services in the mobile app industry.
Phase (Design/Operation) design, operation (a) The software failure incident related to the design phase can be seen in the article where it is reported that hundreds of cellphone apps geared towards children have been found to secretly provide personal information of the users to third-party groups. The Federal Trade Commission (FTC) mentioned that most of the apps failed to inform parents about the types of data the app could gather and who could access it, indicating a failure in the design aspect of ensuring privacy protection for young consumers [Article 54978]. (b) The software failure incident related to the operation phase is evident in the article where it is mentioned that more than a dozen of the apps that transmitted device IDs also sent the user's exact geographic location and phone number without the user's knowledge or consent. This indicates a failure in the operation aspect of handling personal data and privacy concerns during the use of the apps [Article 54978].
Boundary (Internal/External) within_system (a) within_system: The software failure incident reported in the articles is primarily within the system. The failure is related to cellphone apps designed for children secretly collecting personal information and sharing it with advertisers and data brokers without adequate disclosure to parents. This failure originates from within the system of the mobile applications themselves, where they fail to inform parents about the data being gathered and shared, contain objectionable advertising, and transmit user data to third parties without explicit consent [54978].
Nature (Human/Non-human) non-human_actions, human_actions (a) The software failure incident occurring due to non-human actions: The software failure incident in this case is primarily related to the failure of mobile apps to adequately protect the privacy of children by secretly collecting personal information and sharing it with advertisers and data brokers. This failure is attributed to the apps' ability to capture a child's physical location, phone numbers of their friends, and other personal data without proper disclosure to parents. The incident highlights a systemic issue in the mobile applications industry where apps can siphon data to third parties without the user's knowledge or consent, leading to a breach of privacy [54978]. (b) The software failure incident occurring due to human actions: The failure in this case can also be attributed to human actions, specifically the lack of proper oversight and transparency by software companies developing mobile apps for children. The Federal Trade Commission (FTC) is investigating whether these companies engaged in unfair or deceptive trade practices by failing to inform parents about the types of data the apps could gather and who could access it. The report by the FTC's experts highlighted that most of the apps examined did not adequately disclose their data collection practices, contained objectionable advertising, and had links to social media platforms where children could unknowingly share personal information [54978].
Dimension (Hardware/Software) software (a) The software failure incident occurring due to hardware: - The article does not mention any software failure incident occurring due to contributing factors originating in hardware [54978]. (b) The software failure incident occurring due to software: - The article discusses how cellphone apps designed for children were found to secretly provide personal information of the users to third-party groups, violating privacy rights [54978]. - The Federal Trade Commission is investigating whether the apps developers engaged in unfair or deceptive trade practices, which would be illegal, indicating a failure in software practices [54978].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident reported in the articles is non-malicious. The failure is related to the violation of privacy rights of children by software companies that make cellphone apps. These companies were found to be quietly collecting personal information from phones and sharing it with advertisers and data brokers without the knowledge or consent of the users or their parents [54978]. The failure was due to inadequate oversight in the marketplace for mobile applications, leading to the unauthorized sharing of personal data of children. (b) The software failure incident is also non-malicious as it was not caused by human(s) with the intent to harm the system. Instead, the failure was a result of the rapid growth of the industry without ensuring the privacy of young consumers is adequately protected. The failure was attributed to the lack of transparency in informing parents about the types of data the apps could gather and who could access it, as well as the inclusion of objectionable advertising and links to social media services without proper disclosure [54978].
Intent (Poor/Accidental Decisions) poor_decisions (a) The intent of the software failure incident related to poor_decisions: - The software failure incident in the articles is related to poor decisions made by software companies that develop cellphone apps for children. These companies were found to be quietly collecting personal information from phones and sharing it with advertisers and data brokers without adequately protecting the privacy of young consumers [Article 54978]. - The Federal Trade Commission (FTC) highlighted that most of the 400 apps designed for kids examined failed to inform parents about the types of data the app could gather and who could access it, indicating a lack of transparency and poor decision-making regarding privacy protection [Article 54978]. (b) The intent of the software failure incident related to accidental_decisions: - The software failure incident does not seem to be related to accidental decisions. Instead, it is primarily attributed to deliberate actions taken by software companies to collect and share personal information without proper safeguards or transparency [Article 54978].
Capability (Incompetence/Accidental) development_incompetence, accidental (a) The software failure incident related to development incompetence is evident in the article as the Federal Trade Commission (FTC) is investigating whether software companies making cellphone apps have violated the privacy rights of children by quietly collecting personal information and sharing it with advertisers and data brokers [54978]. The FTC found that among 400 apps designed for kids, most failed to inform parents about the types of data the app could gather and who could access it. This lack of transparency and failure to protect the privacy of young consumers indicates a failure in ensuring professional competence in developing these apps. (b) The software failure incident related to accidental factors is also present in the article. The FTC's report highlighted that mobile apps can unknowingly siphon data to 'invisible and unknown' third parties, potentially developing detailed profiles of children without parental knowledge or consent [54978]. This accidental sharing of personal information due to inadequate oversight and lack of awareness on the part of developers and app companies contributes to the failure incident being driven by accidental factors.
Duration unknown The articles do not provide information about a specific software failure incident being either permanent or temporary.
Behaviour omission, value (a) crash: The articles do not mention any specific instances of software crashes where the system lost state and did not perform its intended functions. (b) omission: The articles highlight failures related to omission, where the system omitted to perform its intended functions. For example, most of the 400 apps examined by the FTC failed to inform parents about the types of data the app could gather and who could access it, indicating an omission in providing necessary information to users [54978]. (c) timing: The articles do not mention any failures related to timing, where the system performed its intended functions but at incorrect times. (d) value: The articles discuss failures related to the system performing its intended functions incorrectly. For instance, an app that allowed children to paint pictures and save them in an online photo gallery did not indicate that it included advertising. Instead, it ran an ad for an online dating service, which could be considered a failure in providing the intended value to users [54978]. (e) byzantine: The articles do not mention any failures related to the system behaving erroneously with inconsistent responses and interactions. (f) other: The articles do not provide information on any other specific behavior of the software failure incident beyond the mentioned categories.

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence theoretical_consequence, other (a) unknown (b) unknown (c) unknown (d) unknown (e) unknown (f) unknown (g) no_consequence (h) theoretical_consequence (i) harm to children's privacy and potential development of detailed profiles without parental knowledge or consent [54978]
Domain information The software failure incident reported in the articles is related to the industry of information (a). The incident involves cellphone apps designed for children that were found to be secretly collecting personal information and sharing it with advertisers and data brokers without adequate oversight or informing parents about the data being gathered [Article 54978]. This incident highlights a failure in protecting the privacy and security of young consumers in the digital space, specifically within the realm of mobile applications designed for children.

Sources

Back to List