| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
- The incident of iTunes opening at random times and playing music on its own has been reported by multiple users, including Apple Support Discussions user "Carms" [148].
- The issue has been ongoing for a few months, with users experiencing the same problem of iTunes launching automatically and playing music without user input.
- Despite various attempts to find a permanent fix, including checking for third-party programs like Boxee or last.fm, the issue persists within Apple's iTunes software.
(b) The software failure incident having happened again at multiple_organization:
- There is no specific mention in the provided article about the software failure incident happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase is evident in the article. Users are experiencing a ghostly situation with Apple's music software, iTunes, where it opens at random times and plays music on its own. Despite attempts to find solutions, the issue persists, indicating a failure introduced during the system development or updates. Users have tried various fixes, including checking login items, CD/DVD preferences, shockwave flash plugin, and third-party programs like Boxee or last.fm, but none have provided a permanent solution [148].
(b) The software failure incident related to the operation phase is also highlighted in the article. Users are facing the issue of iTunes starting up automatically, playing music, and even stopping mid-song without any user intervention. This behavior is causing frustration among users, with some questioning their sanity due to the unexpected operation of the software. The workaround suggested by a user involves creating a blank playlist and selecting it in the left column to prevent random music playback, indicating an issue with the operation or misuse of the system [148]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to iTunes opening and playing music at random times is primarily within the system. Users are experiencing the issue where iTunes starts up automatically, plays music, stops mid-song, and starts again without any user input. The incident seems to be originating from within the iTunes software itself, as users have tried various fixes without finding a permanent solution [148]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
The software failure incident with iTunes opening and playing music at random times without user interaction is likely a result of non-human actions. Users are experiencing the software launching on its own, playing music, and stopping mid-song without any direct human input. This behavior is described as ghostly and automatic, indicating that the failure is due to factors introduced without human participation [148].
(b) The software failure incident occurring due to human actions:
The article does not provide information indicating that the software failure incident with iTunes opening and playing music at random times is directly caused by human actions. Users are struggling to find permanent fixes for the issue, suggesting that the problem is not originating from actions taken by users themselves [148]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident related to hardware:
- The incident reported in Article 148 does not indicate any direct link to hardware issues causing the iTunes software failure. Users experiencing the ghostly situation with iTunes opening and playing music at random times attribute the issue to software-related factors such as third-party programs or plugins, rather than hardware problems.
(b) The software failure incident related to software:
- The software failure incident with iTunes, as described in Article 148, is primarily attributed to software-related factors. Users mention trying various fixes within the software itself, such as checking login items, preferences, and plugins like shockwave flash. The workaround suggested by users involves creating a blank playlist within iTunes to prevent music from playing randomly, indicating that the issue is within the software's functionality rather than hardware-related. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in Article 148 is non-malicious. Users are experiencing a ghostly situation with Apple's iTunes software where it opens at random times and plays music on its own. The incident seems to be a technical glitch or bug within the software rather than a malicious attack. Users are struggling to find permanent fixes for this issue, and suggestions point to third-party programs or settings within iTunes as potential causes, indicating a non-malicious nature of the failure [148]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to poor_decisions:
- The incident with Apple's iTunes opening and playing music at random times seems to be a persistent issue that has been ongoing for months, with users experiencing frustration and confusion [148].
- Users have tried various fixes suggested by the community, but none of them have provided a permanent solution to the problem, indicating that the root cause may be related to poor decisions in the software design or implementation [148].
(b) The software failure incident related to accidental_decisions:
- The incident with iTunes opening and playing music at random times does not seem to be intentional or a deliberate feature of the software, as users are reporting it as an unexpected behavior causing inconvenience [148].
- Users are trying workarounds to deal with the issue, suggesting that the behavior is unintended and accidental rather than a planned feature [148]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not explicitly mentioned in the provided article [148].
(b) The software failure incident seems to be accidental in nature. Users are experiencing iTunes opening at random times and playing music on its own, which is causing frustration and confusion. The issue has been ongoing for months, with users unable to find a permanent fix despite trying various solutions. The incident appears to be unintentional and not caused by deliberate actions but rather by a glitch or bug within the software itself. |
| Duration |
temporary |
(a) The software failure incident described in Article 148 seems to be temporary rather than permanent. Users are experiencing iTunes opening at random times and playing music on its own. The incident has been ongoing for a few months, with users trying various fixes that have not provided a permanent solution. The article mentions that the issue has been reported as far back as August of 2009, indicating a prolonged but intermittent problem. Additionally, the user "Carms" suggests a workaround involving creating a blank playlist to prevent music from randomly playing, which implies a temporary solution rather than a permanent fix. [148] |
| Behaviour |
other |
(a) crash: The software failure incident described in Article 148 is not a crash where the system loses state and does not perform any of its intended functions. Instead, the issue with Apple's iTunes is that it opens at random times and plays music on its own, which indicates a different type of failure ([148]).
(b) omission: The incident does not involve the system omitting to perform its intended functions at an instance(s). Instead, the issue is that iTunes starts up automatically and plays music without user input, suggesting a different type of failure ([148]).
(c) timing: The failure is not related to the system performing its intended functions correctly but too late or too early. The issue with iTunes opening and playing music on its own does not involve a timing-related failure ([148]).
(d) value: The software failure incident does not involve the system performing its intended functions incorrectly in terms of the value provided to the user. The issue with iTunes playing music randomly is not about incorrect functionality but rather unwanted behavior ([148]).
(e) byzantine: The incident does not describe the system behaving erroneously with inconsistent responses and interactions, which would fall under a byzantine failure. The issue with iTunes opening and playing music on its own is consistent but unwanted behavior, not erratic or inconsistent ([148]).
(f) other: The behavior of the software failure incident in Article 148 can be categorized as an unexpected and unwanted behavior where iTunes opens at random times and plays music without user initiation. This behavior is causing frustration among users and is not a typical or desired function of the software. |