| Recurring |
one_organization |
(a) The software failure incident has happened again at one_organization:
In the provided article [5302], a user named CoryCripita mentioned that for the second time, their MacBook Pro was stuck on the gray screen and wouldn't boot. This indicates a recurring issue with Apple's MacBook Pro model early 2011. Apple also acknowledged the problem and released a knowledge base article to assist users facing this issue. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase is evident in the article. Users reported issues with Apple's latest MacBook Pro model freezing at the gray Apple logo screen without a progress indicator after updating via Software Update [5302]. Apple acknowledged the issue and provided a solution in a knowledge base article, attributing the problem to the computer starting up from the wrong version or build of the operating system [5302]. This indicates a failure introduced by system development or updates.
(b) The software failure incident related to the operation phase is also present in the article. Users experienced their MacBook Pro getting stuck on the gray screen and not booting properly, leading to the need for actions like resetting the PRAM or resorting to Archive and install [5302]. This failure was due to issues during the operation or use of the system, such as updating via Software Update and encountering booting problems thereafter. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to the MacBook Pro freezing on the gray Apple logo screen without a progress indicator and failing to boot is primarily within the system. The issue is attributed to the computer starting up from the hard drive or an external drive using the wrong version or build of the operating system [5302]. This indicates an internal system configuration or software compatibility issue causing the failure. The suggested solution involves reinstalling the proper build of Mac OS X from the install DVDs that came with the Mac or using later versions of Mac OS X to resolve the problem. This points to an internal software misconfiguration or compatibility issue within the system itself. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
- The issue with Apple's MacBook Pro model freezing at the gray Apple logo screen without a progress indicator was identified as potentially happening if the computer starts up from the hard drive or from an external drive using the wrong version or build of the operating system. This indicates a failure due to contributing factors introduced without human participation [5302].
(b) The software failure incident occurring due to human actions:
- One user mentioned that the issue with the MacBook Pro freezing on the gray screen occurred after updating via Software Update and then rebooting, suggesting that human actions like software updates could have contributed to the problem [5302]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The issue with Apple's MacBook Pro model freezing at the gray Apple logo screen without a progress indicator and failing to boot is mentioned in the article [5302].
- The article suggests that this issue may occur if the computer starts up from the hard drive or from an external drive using the wrong version or build of the operating system, indicating a hardware-related factor contributing to the failure.
(b) The software failure incident related to software:
- The software failure incident is primarily attributed to software factors, as indicated by the issue of the Mac booting to the gray logo screen due to using the wrong version or build of the operating system, as mentioned in the article [5302].
- Users reported encountering the problem after updating via Software Update, suggesting a software-related issue with the update process. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The articles do not mention any malicious intent or actions contributing to the software failure incident. The issue with the MacBook Pro freezing on the gray Apple logo screen seems to be related to incorrect versions or builds of the operating system causing the startup problem. Users reported encountering this issue after updating via Software Update and rebooting, indicating a non-malicious software failure incident [5302]. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
From the provided articles, the software failure incident related to the MacBook Pro freezing on the gray Apple logo screen without a progress indicator seems to be more aligned with the category of accidental_decisions.
The incident appears to be caused by users updating their MacBooks via Software Update and then experiencing the issue upon rebooting. This suggests that the problem arises from unintended consequences of the software update process rather than deliberate poor decisions made by the users or Apple.
Additionally, the suggested solution provided by Apple and users on the forum involves troubleshooting steps like resetting the PRAM and reinstalling the proper build of Mac OS X, indicating that the issue is more likely a result of accidental decisions or mistakes rather than intentional poor choices.
Therefore, based on the information from the articles, the software failure incident seems to be more related to accidental_decisions rather than poor_decisions. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not explicitly mentioned in the provided article [5302].
(b) The software failure incident related to accidental factors is evident in the article. Users reported issues with the MacBook Pro freezing on the gray Apple logo screen after updating via Software Update and rebooting. This accidental issue led to the machine not booting properly, requiring users to resort to solutions like Archive and install or resetting the PRAM [5302]. |
| Duration |
temporary |
The software failure incident described in the articles seems to be temporary rather than permanent. Users reported encountering a specific issue where their MacBook Pro models would get stuck on the gray Apple logo screen without progressing further, leading to a freeze. This issue was noted to occur after updating via Software Update and rebooting [5302].
Apple acknowledged this problem and provided a solution through a knowledge base article, suggesting that the Mac booting to the gray logo screen could happen if the computer starts up from the hard drive or an external drive using the wrong version or build of the operating system. The recommended fix involved reinstalling the proper build of Mac OS X from the install DVDs that came with the Mac or using later versions of Mac OS X [5302].
Additionally, users were advised to check the version of Mac OS X their machine was attempting to start from by booting in Verbose Mode. If the wrong build of the OS was installed, the startup process would stop, displaying a specific line of text on the screen. By following the steps provided, users could exit Verbose Mode and start their Mac normally [5302]. |
| Behaviour |
crash, other |
(a) crash: The software failure incident described in the articles is related to a crash. Users reported that the MacBook Pro would start up to the gray Apple logo screen without a progress indicator and freeze, indicating a failure of the system to perform its intended functions [5302].
(b) omission: The incident does not specifically mention a failure due to the system omitting to perform its intended functions at an instance(s).
(c) timing: The incident does not describe a failure due to the system performing its intended functions correctly, but too late or too early.
(d) value: The incident does not mention a failure due to the system performing its intended functions incorrectly.
(e) byzantine: The incident does not indicate a failure due to the system behaving erroneously with inconsistent responses and interactions.
(f) other: The behavior of the software failure incident is primarily characterized as a crash, where the system fails to progress beyond the gray Apple logo screen and freezes, requiring users to resort to troubleshooting steps like resetting the PRAM or reinstalling the correct version of the operating system [5302]. |