| Recurring |
unknown |
(a) This specific article does not mention any previous incidents of a similar nature happening again within News International.
(b) The article does not provide information about similar incidents happening at other organizations. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in Article 6657 was primarily related to the design phase. The incident occurred due to a security breach by the hacking group LulzSec, which gained access to the database containing email and password details. This breach led News International to take its remote access and webmail systems offline for 12 hours and reset all user passwords to prevent unauthorized access. The company had to implement these measures to address the security vulnerabilities introduced by the system development and maintenance procedures [6657].
(b) Additionally, the incident also involved aspects related to the operation phase. News International had to take webmail and remote access offline to ensure that individuals from the hacking group who might have had access to the details could not log in and steal emails belonging to staff. This action was taken to mitigate the risks associated with the operation and potential misuse of the system by unauthorized individuals [6657]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident reported in Article 6657 was primarily within the system. The breach by the hacking group LulzSec resulted in unauthorized access to News International's database containing email and password details. This breach led to the company taking its remote access and webmail systems offline for 12 hours and resetting all user passwords to prevent further unauthorized access [6657]. The incident originated from within the system's security vulnerabilities and the actions of the hackers.
(b) outside_system: There is no specific mention in the article of contributing factors originating from outside the system that directly led to the software failure incident. The focus of the incident was on the breach by the hacking group and the subsequent actions taken by News International to address the security breach [6657]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in Article 6657 was primarily due to non-human actions. The failure occurred when the company's systems were breached by members of the hacking group LulzSec, who gained access to the database with email and password details. This breach led to the decision to take webmail and remote access offline to prevent unauthorized access and potential theft of emails belonging to staff [6657].
(b) Additionally, human actions played a role in responding to the incident. News International took steps such as resetting all user passwords, prompting staff to reset their passwords with specific complexity requirements, and keeping certain access points offline until the situation was resolved. These actions were taken to mitigate the impact of the breach and enhance security measures [6657]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in Article 6657 was primarily due to a breach by the hacking group LulzSec, indicating a security breach originating from external factors rather than hardware issues.
(b) The software failure incident in Article 6657 was caused by a security breach initiated by the hacking group LulzSec, indicating that the contributing factors originated in the software system's vulnerabilities rather than hardware issues. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident reported in Article 6657 was malicious in nature. The incident involved a security breach by members of the hacking group LulzSec who gained unauthorized access to News International's systems, specifically targeting the database with email and password details. This breach led to the company taking its remote access and webmail systems offline for 12 hours and resetting passwords for all users to prevent further unauthorized access and potential data theft. Additionally, the hackers published some of the email and password details online, indicating a malicious intent to harm the system and compromise sensitive information [6657]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The intent of the software failure incident:
The software failure incident at News International was not due to accidental decisions but rather poor decisions. The breach occurred as a result of the hacking group LulzSec gaining access to the company's systems and database, leading to the compromise of email and password details. News International took its remote access and webmail systems offline for 12 hours and reset all user passwords to prevent further unauthorized access. This action was a response to the security breach caused by the poor decision of not having robust security measures in place to prevent such incidents [6657]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident reported in Article 6657 was not due to development incompetence but rather due to a breach by the hacking group LulzSec. The breach resulted in unauthorized access to the database containing email and password details, leading to the need for News International to take its remote access and webmail systems offline and reset all user passwords to prevent further unauthorized access [6657].
(b) The software failure incident reported in Article 6657 was accidental in the sense that News International did not intend for their systems to be breached by hackers. The breach by LulzSec was an unexpected event that led to the disruption of services and the need for immediate action to secure the systems and prevent further unauthorized access [6657]. |
| Duration |
temporary |
(a) The software failure incident in this case was temporary. News International took its remote access and webmail systems offline for 12 hours as a response to the breach by the hacking group LulzSec. The systems were reset, passwords were changed, and remote access was restored after the security breach was identified and addressed [6657]. |
| Behaviour |
crash, other |
(a) crash: The software failure incident in the article can be categorized as a crash. News International took its remote access and webmail systems offline for 12 hours after being breached by hackers, indicating a failure due to the system losing state and not performing its intended functions [6657].
(b) omission: The incident does not specifically mention a failure due to the system omitting to perform its intended functions at an instance(s).
(c) timing: The incident does not indicate a failure due to the system performing its intended functions correctly, but too late or too early.
(d) value: The incident does not suggest a failure due to the system performing its intended functions incorrectly.
(e) byzantine: The incident does not describe a failure due to the system behaving erroneously with inconsistent responses and interactions.
(f) other: The behavior of the software failure incident in the article aligns with the crash category, where the system lost its state and had to be taken offline to prevent further unauthorized access. |