| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
The incident of software failure related to overheating in Apple products has happened before with the launch of the iPhone 4. The iPhone 4 had a reported issue where it would not connect to the internet if held in a certain way. Apple addressed this problem by providing a free silicone rubber band to put around the phone [10833].
(b) The software failure incident having happened again at multiple_organization:
There is no information in the provided articles about the software failure incident happening again at multiple organizations. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in the articles is related to the design phase. Users reported that the new iPad was overheating, with some claiming it was "too hot to hold" and even going into a "cool down mode" and freezing until it reached a stable temperature. This issue was attributed to the design of the new iPad, which made it hotter than previous models, causing discomfort during use [10833, 10832].
(b) The software failure incident in the articles is also related to the operation phase. Users complained that the new iPad became significantly hotter, particularly after playing 3D games, making it uncomfortable to hold. Some users even suggested that Apple should recall the gadget due to the overheating issue. This indicates that the problem was exacerbated during the operation or use of the device [10832]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident related to the overheating of the new iPad is primarily within the system. Users reported that the new iPad was getting significantly hotter than the previous models, leading to discomfort and even freezing up until it cooled down [10833, 10832]. The issue was specifically mentioned to be confined to the bottom left-hand side or the whole left side of the device, indicating an internal hardware or software problem within the iPad itself. Additionally, users mentioned that the heat was noticeable on the front of the device, affecting the screen as well [10833]. Apple did not directly address the problem but exchanged devices for customers facing this issue, suggesting an internal system problem that Apple acknowledged and resolved through hardware replacement [10833, 10832]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
- The software failure incident in this case is related to the new iPad overheating, which is a hardware-related issue rather than a software bug or fault [10833, 10832].
(b) The software failure incident occurring due to human actions:
- There is no indication in the articles that the software failure incident was caused by human actions. The overheating issue with the new iPad seems to be a result of the hardware design and thermal management rather than human actions introducing contributing factors [10833, 10832]. |
| Dimension (Hardware/Software) |
hardware |
(a) The software failure incident occurring due to hardware:
- The articles report on the new iPad overheating, with users complaining that the device is hotter than previous iPads and can even be uncomfortable to use [10833, 10832].
- Users mentioned that the heat is concentrated on the bottom left-hand side of the device, indicating a hardware-related issue [10833, 10832].
- A thermal camera image showed that the new iPad was 5 degrees hotter than the iPad 2, further confirming the hardware-related overheating problem [10832].
(b) The software failure incident occurring due to software:
- While the primary issue discussed in the articles is related to hardware overheating, there is no direct mention of a software-related failure in the incidents reported [10833, 10832]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) malicious: There is no indication in the provided articles that the software failure incident related to the overheating of the new iPad was malicious in nature. The issue primarily stemmed from the device generating excessive heat during use, leading to discomfort for users and potential performance issues [10833, 10832].
(b) non-malicious: The software failure incident related to the overheating of the new iPad was non-malicious in nature. Users reported that the new iPad became uncomfortably warm, particularly during activities like playing 3D games, and some even experienced the device going into 'cool down mode' and freezing until it reached a stable temperature. This issue was attributed to the thermal characteristics of the device and its components, rather than any intentional malicious actions [10833, 10832]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions, accidental_decisions |
(a) The software failure incident related to the overheating of the new iPad can be attributed to poor decisions made during the design and development process. Users complained that the new iPad was significantly hotter than previous models, with some reporting temperatures as high as 47°C (117°F) after only ten minutes of use [10833, 10832]. The thermal imaging analysis conducted by a U.S. consumer watchdog confirmed that the new iPad became significantly hotter, especially when running 3D games like Infinity Blade II [10832]. Despite these complaints and concerns, Apple initially stated that the new iPad's performance was within their thermal specifications and advised concerned customers to contact the company [10832].
(b) The software failure incident related to the overheating of the new iPad can also be linked to accidental decisions or unintended consequences. Users reported that the device became uncomfortably warm, particularly during activities like playing games, and some even suggested that Apple should recall the gadget due to the overheating issue [10832]. Additionally, users mentioned that the iPad would go into a 'cool down mode' and freeze until it reached a stable temperature, indicating unexpected behavior due to the overheating problem [10833]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident occurring due to development incompetence is not explicitly mentioned in the provided articles. Therefore, it is unknown.
(b) The software failure incident occurring accidentally is evident in the articles as users reported that the new iPad was overheating excessively, reaching temperatures that made it uncomfortable to hold [10833, 10832]. This overheating issue was not intentional but rather a side effect of the design or manufacturing process, leading to user complaints and concerns about the device becoming too hot during use. |
| Duration |
temporary |
From the provided articles, the software failure incident related to the overheating of the new iPad can be categorized as a temporary failure. Users reported that the new iPad became significantly hotter, particularly when running 3D games, and some even claimed it was too hot to hold [10832]. The issue was not permanent as users mentioned that the device cooled down quickly when locked or on the home screen, indicating that the overheating was a temporary problem [10833]. Additionally, Apple exchanged iPads for customers who experienced overheating issues, suggesting that the problem was addressable and not a permanent flaw in the device [10833]. |
| Behaviour |
value, other |
(a) crash: The software failure incident related to the new iPad overheating issue did not involve a crash where the system loses state and does not perform any of its intended functions. Instead, users reported that the iPad would go into 'cool down mode' and freeze until it reached a stable temperature, indicating that the system was still operational but experiencing overheating issues [10833, 10832].
(b) omission: There is no indication in the articles that the software failure incident involved the system omitting to perform its intended functions at an instance(s). Users mainly complained about the iPad becoming uncomfortably hot during use, but there were no reports of the system omitting any specific functions [10833, 10832].
(c) timing: The software failure incident did not involve the system performing its intended functions too late or too early. The main issue reported was the excessive heat generated by the new iPad, affecting user comfort and potentially causing the device to freeze temporarily until it cooled down [10833, 10832].
(d) value: The software failure incident related to the new iPad overheating issue falls under the category of a value failure. Users reported that the device became significantly hotter than previous models, reaching temperatures that were uncomfortable to hold, particularly during activities like playing 3D games. This indicates that the system was not performing its intended function of maintaining a safe operating temperature for user comfort [10833, 10832].
(e) byzantine: The software failure incident did not exhibit characteristics of a byzantine failure, where the system behaves erroneously with inconsistent responses and interactions. The overheating issue with the new iPad was consistent across user reports, indicating a common problem with the device's thermal management rather than erratic or inconsistent behavior [10833, 10832].
(f) other: The software failure incident related to the new iPad overheating issue could be categorized as a performance failure. While the system was still operational, users experienced performance issues due to the excessive heat generated by the device, leading to discomfort and potential freezing until the temperature stabilized. This performance degradation impacted the user experience without causing a complete system crash [10833, 10832]. |