| Recurring |
one_organization |
The article [12881] reports a software failure incident related to Ford's Sync entertainment and phone technology. The incident involved the system freezing and crashing, causing frustration among users. Software updates were released to address the issues, but they were not able to improve the survey results due to their timing. This incident indicates a software failure within the organization (Ford) with its product (Sync technology). |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase is evident in the article. Ford's major problem was with their Sync entertainment and phone technology, which was baffling to many users and had a tendency to freeze and crash. This issue was attributed to the system design as software updates were distributed to owners but came too late to help the survey results, indicating a failure in the design phase of the system [12881].
(b) The software failure incident related to the operation phase is also highlighted in the article. Users were pestered with problems related to the Ford Explorer SUV and Focus compact car, indicating issues with the operation or misuse of the system. The article mentions that new owners were facing problems with these models, suggesting operational issues contributing to the software failure incident [12881]. |
| Boundary (Internal/External) |
within_system |
The software failure incident related to Ford's Sync entertainment and phone technology, as mentioned in Article 12881, can be categorized as a within_system failure. The article states that the major problem with Ford's initial quality ranking was due to issues with the Sync technology, which was baffling to many users and had a tendency to freeze and crash. Software updates were distributed to owners, indicating that the issue originated from within the system itself [12881]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident related to non-human_actions:
- The article mentions that Ford's Sync entertainment and phone technology had issues such as freezing and crashing, which affected new owners. Software updates were distributed to owners, but they came too late to help the survey results, indicating a failure due to factors introduced without human participation [12881].
(b) The software failure incident related to human_actions:
- The article does not provide specific information about the software failure incident being directly caused by human actions. Therefore, it is unknown if human actions contributed to the software failure incident [12881]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident mentioned in the article is related to the software itself. Specifically, Ford's Sync entertainment and phone technology was highlighted as a major problem. The article mentions that the Sync technology has proven baffling to many users and has shown a tendency to freeze and crash, indicating issues originating in the software [12881]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
From the provided article [12881], the software failure incident related to Ford's Sync entertainment and phone technology was non-malicious. The article mentions that the major problem with Ford's initial quality ranking was due to issues with the Sync technology, which was baffling to many users and had a tendency to freeze and crash. The software updates were distributed to owners to address these issues, indicating that the failure was not due to malicious intent but rather a non-malicious software problem that affected user experience. |
| Intent (Poor/Accidental Decisions) |
poor_decisions, accidental_decisions |
The software failure incident related to Ford's Sync entertainment and phone technology in the Ford vehicles can be attributed to both poor decisions and accidental decisions.
1. Poor Decisions: The incident can be linked to poor decisions made by Ford in implementing the Sync technology, which proved baffling to many users and had a tendency to freeze and crash. This indicates that there were issues with the design or implementation of the software that led to user dissatisfaction and technical problems [12881].
2. Accidental Decisions: The delay in distributing software updates to address the issues with the Sync system suggests that there may have been unintended delays or oversights in the management of the software updates, leading to negative impacts on user experience and survey results [12881]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident related to development incompetence is evident in the article as it mentions that Ford's Sync entertainment and phone technology, a major problem, was proven baffling to many users and showed a tendency to freeze and crash. This indicates that there were issues in the development of the Sync technology, possibly due to a lack of professional competence in ensuring its reliability and user-friendliness [12881].
(b) The article does not provide specific information indicating that the software failure incident was accidental. |
| Duration |
temporary |
The software failure incident related to Ford's Sync entertainment and phone technology was temporary. The article mentions that software updates were distributed to owners to address the issues with the system, indicating that the problem was not permanent but rather caused by specific circumstances that could be mitigated through updates [12881]. |
| Behaviour |
crash |
(a) crash: The software failure incident related to the Ford Sync entertainment and phone technology was characterized by the system freezing and crashing, leading to a loss of functionality for users [12881]. |